مطلوب موظف خدمة عملاء - Customer Service - alise ‎دبي

Responsibilities: Customer Support: Respond to customer inquiries and concerns via phone, email, chat, or in-person in a courteous and efficient manner. Issue Resolution: Investigate and resolve customer complaints or issues promptly and effectively, ensuring customer satisfaction. Product Knowledge: Maintain in-depth knowledge of our products/services and stay updated on new features or offerings. Order Processing: Assist customers with placing orders, processing returns, and tracking shipments. Documentation: Accurately record customer interactions and transactions in the company's database or CRM system. Information Sharing: Educate customers about our products, services, promotions, and company policies. Problem-Solving: Employ critical thinking to identify solutions and alternatives for customer issues. Upselling and Cross-selling: Identify opportunities to promote additional products or services to customers. Quality Assurance: Participate in regular training and quality assurance programs to improve service delivery. Team Collaboration: Collaborate with other departments, such as Sales and Technical Support, to address customer needs effectively. Feedback Handling: Collect and report customer feedback, suggestions, and complaints to the relevant teams for continuous improvement. Qualifications: High school diploma or equivalent; some college education is a plus. Previous customer service experience is preferred but not required. Strong communication skills, both verbal and written. Empathetic and patient demeanor when dealing with customer inquiries and complaints. Proficiency in using customer service software and CRM systems. Excellent problem-solving and decision-making abilities. Ability to work effectively in a fast-paced and team-oriented environment. A commitment to providing exceptional customer service and a positive customer experience. Flexibility to work weekends or evenings as needed.

ملحوظة هامة:
موقع اتوظف هو موقع الكتروني ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .