Call Center Representative - sara hussain ‎دبي

The Call Center Representative serves as the first point of contact for customers, providing exceptional service and assistance via phone, email, or chat. This role involves addressing inquiries, resolving issues, and ensuring customer satisfaction while maintaining professionalism and efficiency. Key Responsibilities: Customer Interaction: Answer inbound calls, respond to emails, and engage in live chat interactions with customers. Issue Resolution: Listen attentively to customers' inquiries, concerns, and requests, and provide effective solutions. Product Knowledge: Develop a solid understanding of company products or services to accurately assist customers. Data Entry: Enter and update customer information, interactions, and resolutions in the system accurately. Problem-Solving: Identify and troubleshoot problems, aiming for swift and satisfactory resolutions. Communication: Communicate clearly and effectively to provide information, answer questions, and guide customers. Documentation: Maintain detailed and organized records of customer interactions and transactions. Upselling/Cross-Selling: Identify opportunities to offer additional products or services to customers. Adherence to Guidelines: Follow call center scripts, policies, and procedures to maintain consistency and professionalism. Customer Feedback: Gather feedback from customers, relay insights to the team, and contribute to improving service quality. Qualifications and Skills: High school diploma or equivalent. Excellent verbal and written communication skills. Strong customer service orientation and empathy. Problem-solving and critical-thinking abilities.

ملحوظة هامة:
موقع اتوظف هو موقع الكتروني ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .