Customer service Representative - ahmed دبي

Handle customer inquiries via phone, email, and social media with a friendly and professional attitude. Assist customers with product information, order status, and service-related queries. Nurture leads and qualify them as potential clients, acting as the first point of contact in the sales process. Maintain a detailed record of customer interactions, lead status, and transactions using Salesforce. Resolve complaints and provide appropriate solutions in a timely manner. Collaborate with internal teams (sales, logistics, etc.) to ensure smooth customer service operations. Follow up with leads and customers to ensure satisfaction and foster long-term relationships. Meet or exceed customer service performance targets, including response times, resolution times, and customer satisfaction scores. Targets and Goals: Customer Satisfaction (CSAT): Achieve high levels of satisfaction through prompt and effective issue resolution. First Response Time (FRT): Ensure initial responses to customer queries are delivered within set timeframes. Issue Resolution Time: Resolve issues within target deadlines, minimizing delays for customers. Lead Conversion: Effectively nurture and qualify leads to support the sales team in converting prospects into customers. Qualifications: Previous experience in customer service or a similar role. Strong communication skills in Arabic and English. Excellent problem-solving skills and the ability to handle challenging situations with composure. Proficiency in Salesforce or similar CRM systems is essential. Ability to work independently and as part of a team. High level of attention to detail and organizational skill

ملحوظة هامة:
موقع اتوظف هو موقع الكتروني ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .