Call Center Representative - ms farrah youssef دبي

Customer Support: Handle inbound and outbound calls to assist customers with inquiries, orders, complaints, and service requests. Issue Resolution: Provide effective solutions to customer problems, troubleshoot technical issues, and resolve complaints in a timely and professional manner. Product Knowledge: Stay up-to-date on the company’s products, services, and policies to provide accurate information to customers. Data Entry: Input customer data, feedback, and call details into the CRM system, ensuring accuracy. Sales: Promote and upsell products or services when applicable, achieving sales goals or quotas. Escalation Handling: Escalate unresolved or complex issues to senior staff or management for resolution. Customer Retention: Maintain positive relationships with customers and ensure satisfaction to foster loyalty and retention. Follow-up: Follow up with customers to ensure issues were resolved and customers are satisfied with the solution. Compliance: Adhere to company policies, privacy guidelines, and data protection regulations during customer interactions.

ملحوظة هامة:
موقع اتوظف هو موقع الكتروني ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .