Marketing Coordinator and Content Creator - ahmad ‎عمان

Job Title: Remote Customer Service Representative Location: Remote (Jordan), working California USA time (9:00 AM to 5:00 PM) Company: T-shirt Source About Us: T-shirt Source is a dynamic and innovative T-shirt printing company headquartered Daly city California, with two bustling storefronts and a thriving online platform. Our mission is to provide high-quality custom T-shirts and exceptional service to our diverse customer base, ranging from individuals to businesses and organizations. Job Description: As a Remote Customer Service Representative for T-shirt Source, you will play a vital role in providing outstanding service and support to our valued customers while working remotely from Jordan. Your primary responsibility will be to ensure a seamless and enjoyable experience for customers online, with working hours corresponding to California USA time. Responsibilities: 1. Provide Outstanding Customer Service: • Greet customers warmly and assist them with their inquiries, orders, and customization requests via phone, email, or live chat. • Listen actively to customers' needs and recommend products or services that best meet their requirements. • Handle customer complaints or issues with professionalism and empathy, striving for swift resolution and customer satisfaction. 2. Process Orders and Transactions: • Accurately process customer orders, including customizations, sizing, and payment transactions, utilizing our order management system. • Ensure efficient order processing while maintaining attention to detail and accuracy. 3. Product Knowledge and Consultation: • Develop a deep understanding of our product offerings, including T-shirt styles, printing techniques, and customization options. • Provide expert advice and guidance to customers on design choices, color options, and printing methods to help them achieve their desired outcomes. 4. Manage Inquiries and Support Tickets: • Respond promptly to customer inquiries and support tickets received via email, ensuring timely resolution and follow-up. • Assist customers with product information, pricing, shipping details, and order status updates. 5. Collaborate with Team and Production: • Maintain clear communication with our team in the USA, including the production team, to ensure seamless coordination and timely fulfillment of customer orders. 6. Maintain Online Presence: • Monitor and respond to customer reviews and feedback on our website and social media platforms, fostering positive relationships with customers and addressing any concerns promptly. Skills Required: • Proficiency in Microsoft Word and Excel for order processing and documentation. • Basic knowledge of Adobe Photoshop or similar graphic design software for basic image editing and customization tasks. • Excellent telephone conversation skills, with the ability to communicate clearly and effectively with customers. • Strong email communication skills, with the ability to write professional and engaging messages to customers and colleagues Qualifications: • Previous customer service experience in a remote or virtual environment is preferred. • Excellent English communication skills, both verbal and written, with a friendly and approachable demeanor. • Strong problem-solving skills and the ability to remain calm and composed under pressure. • Proficiency in computer systems and software applications, including email, live chat, and Microsoft Office. • Flexible availability to work California USA time (9:00 AM to 5:00 PM). Benefits: • Competitive salary • Opportunities for advancement and professional development • Positive and collaborative remote work environment • Ability to work from the comfort of your home in Jordan How to Apply: If you're passionate about providing exceptional customer service and thrive in a remote work setting, we'd love to hear from you! Please submit your resume at our email and a brief cover letter outlining your relevant experience and why you're interested in joining the T-shirt Source team. Website: https://www.tshirtsource.com/ Email: [email protected]

ملحوظة هامة:
موقع اتوظف هو موقع الكتروني ليست شركة توظيف وانما موقع للاعلان عن الوظائف الخالية المتاحة يوميا فى الاف الشركات بالشرق الاوسط ,ونرجو عند طلب اي مبالغ مالية من قبل المعلنين مراسلتنا فورا و عدم التعامل مع مثل هذه الشركات الوهمية .